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Last updated: January 2026
 

Sumo Removals & Storage (ABN 62 683 033 365) ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
 

1. What Personal Information We Collect

We may collect personal information including, but not limited to:

• Full name

• Phone number

• Email address

• Residential or business addresses (pickup and delivery)

• Billing and payment details

• Information about goods being moved or stored

• Identification details where required for storage access

• Any other information you voluntarily provide to us
   

We do not intentionally collect sensitive information unless required by law or with your consent.
 

2. How We Collect Personal Information
 

We collect personal information when you:

• Request a quote or make a booking

• Contact us by phone, email, website, or social media

• Enter into a service agreement with us

• Use our website or online forms

• Provide information to our staff
   

Information may be collected directly from you or automatically through our website (e.g. cookies and analytics).
 

3. Purpose of Collection
 

We collect personal information to:

• Provide removalist and storage services

• Prepare quotes and process bookings

• Communicate with you about your move or storage

• Process payments and issue invoices

• Improve our services and customer experience

• Comply with legal and regulatory obligations
   

4. Disclosure of Personal Information
 

We may disclose your personal information to:

• Employees and contractors who need the information to perform services

• Third-party service providers (e.g. payment processors, storage facilities, IT providers)

• Insurers, legal advisers, or debt recovery services where required

• Government authorities where required by law
   

We do not sell or rent your personal information to third parties.
 

5. Storage & Security of Information
 

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
 

Personal information may be stored:

• Electronically (secure systems and cloud services)

• In paper form (secured files)
   

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
 

6. Access & Correction
 

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, out of date, or incomplete.

Requests should be made in writing using the contact details below. We may require identity verification before processing requests.
 

7. Cookies & Website Analytics
 

Our website may use cookies and third-party analytics tools to:

• Improve website functionality

• Analyse website traffic and usage
   

You can disable cookies via your browser settings, however this may affect website functionality.
 

8. Overseas Disclosure
 

We generally do not disclose personal information overseas. If overseas disclosure is required (e.g. cloud storage providers), we take reasonable steps to ensure compliance with Australian privacy laws.
 

9. Privacy Complaints
 

If you believe we have breached your privacy, please contact us and we will attempt to resolve the issue promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
 

10. Changes to This Policy
 

We may update this Privacy Policy from time to time. The latest version will be available on our website or upon request.